FTP Server Maintenance (Resolved)
  • Priority - Low
  • Affecting Other - FTP Backup Server - Stafford, VA
  • We will be bringing our ftp backup server offline for routine maintenace, software updates and swapping some of the hardware. During this time backups to and from this node will not be available. If there is an emergency and you require a recovery file please open a help ticket with our support department and we will try and make the file available through another source. Please standby for further updates.

    Update: Server Updates/Upgrades have been completed.

  • Date - 07/15/2018 08:47 - 07/15/2018 21:59
  • Last Updated - 07/15/2018 21:59
Server Software Updates (Resolved)
  • Priority - Medium
  • Affecting Server - Shared Hosting - Elessar
  • Starting around 8:00PM Eastern Standard Time we will be working on updating server software on all shared and reseller servers. During this time there will be a breif restart of each server and about 2-3 minutes of no connecitivty as the server reboots. If you have any questions please feel free to open a ticket with our help desk.

    Updates: Server Software Updates have been completed.

  • Date - 07/15/2018 20:00 - 07/15/2018 21:57
  • Last Updated - 07/15/2018 21:57
Phone System Updates (Resolved)
  • Priority - Low
  • Affecting Other - Phone System / PBX System
  • We are currently in the progress of updating our phone system with new auto attendant features, recordings and extensions. This will allow a more streamlined process when calling into DedicatedNode. During this time you may have longer than normal wait times. We encourage the use of our help ticket system before any calls are placed into the system as we work on the upgrade and getting any bugs out of the system before deployment on Monday.

    Updates: We have completed the phone system updates. Please be advise that the menu options have changed. Any questions please feel free to open a help ticket.

  • Date - 07/15/2018 08:51 - 07/15/2018 17:07
  • Last Updated - 07/15/2018 17:07
Connecting to cPanel/WHM (Resolved)
  • Priority - Low
  • Affecting Other - Client/Billing Portal - WHMCS
  • We have received a complaint in regards to users trying to access cPanel/WHM from the client portal. We have confirmed the issue and have opened a help ticket with WHMCS to further investigate the issue. During this time you will still be able to access cPanel/WHM by going directly to the panel by visiting: www.YOURDOMAINHERE.COM/cpanel 

    If you are having connection issues please open a help ticket with our technical support department so we may diagnose the issue.

    Our vendor was able to create a patch and resolve this issue. If your are still having an issue please open a help ticket with our technical support department so we may further investigate.

    Updated by: Carlos M.
    Created by: Carlos M.

  • Date - 07/10/2018 23:46 - 07/11/2018 06:41
  • Last Updated - 07/11/2018 06:41
Network Connectivity - Multi-Fiber Cut! (Resolved)
  • Priority - Critical
  • Affecting Other - Houston/Dallas - ISPs
  • Around 2:00PM Eastern Standard Time we started to receive reports from customers within our Houston/Dallas Data-Center of connectivity issues with their services. Upon an investigation leading into the root cause of the issue it was determined that multiple fibers were cut by a construction crew working within the area. We immediately contacted our service providers, data-center management (NetDepot) and dispatched crews to rectify the situation. I am glad to announce that the repairs are completed and the network is back online. If you are still experiencing connectivity issues you are asked to open a support ticket with our Support Department. We apologize for the inconvenience this may have caused but please understand the nature of this outage was out of our hands.

    Best Regards,
    Michael Marshall
    Chief Executive Officer
    DedicatedNode, LLC.
    www.DedicatedNode.com

  • Date - 07/10/2018 14:00 - 07/10/2018 20:57
  • Last Updated - 07/10/2018 21:12
No Answer/Dropped Calls (Resolved)
  • Priority - Critical
  • Affecting Other - Phone System
  • We are receiving multiple reports of callers getting a no answer or dropped connection when calling into DedicatedNode. We are looking into the issue with our provider. We will update you once we have more information.

    Our service provider found a misconfigured file within our PBX system and this has been resolved in terms of routing calls to the proper department. If you have any issues you should open a support ticket.


  • Date - 06/28/2018 20:34 - 06/28/2018 20:54
  • Last Updated - 06/28/2018 20:54
Server Relocation - Dallas, Tx - June 23, 201 (Resolved)
  • Priority - High
  • Affecting Server - Shared Hosting - Elessar
  • We will be relocating your server(s) as listed below currently housed in our Texas facility to our brand new state-of-the-art Texas facility starting at Midnight Central Standard Time (1:00 am Eastern Standard Time -5:00) on June 23, 2018. The decision for this move was partially made due to the aging facility we have been using for almost 8 years and future concern for reliability and uptime on aging infrastructure, it is time to upgrade our customers at no additional cost to a state-of-art facility where unmatched uptime is expected. As this move to the brand new data center requires us un-racking your server and re-racking, this expected move is between 3-5 hours. Our network infrastructure ensures that all connectivity and IP addresses will remain the same and there is nothing you need to do to make this move work on your end.

    The servers/services which will be affected by this move at this time are:

    Shared Hosting
    Reseller Hosting
    VPS Services (Dallas, Tx Only)

    We give you the option to halt or shut down your server prior to 12:00 am (-6:00) on June 23, 2018 - our team will do the same if we notice this has not occurred - so there is nothing you need to do during this process.

    Shall you have any further questions, please do reply to the ticket here.


    Best Regards,

    Michael Marshall
    Chief Executive Officer
    DedicatedNode, LLC.

    Office: 1-888-205-8927 Ext 101
    Cell: 215-873-1568
    Fax: 215-558-5016

  • Date - 06/23/2018 01:00 - 06/28/2018 20:36
  • Last Updated - 06/14/2018 06:32
Diskspace Usage & Allocation Misconfigure (Resolved)
  • Priority - Low
  • Affecting Server - SolusVM-Master
  • We have received some reports from users on a specific node that recently had software updates performed expeirence inaccurate disk space usage reads and allocations. Our system administrators are working with the softwre vendor to correct the issue. If you have any questions please feel free to e-mail support@dedicatednode.com. Please check in for additional updates.


    UPDATES:

    Apr 19, 2018 @ 8:22AM EST - Issue Closed by MMARSHALL.

    Apr 19, 2018 @ 8:21AM EST - We have completed the patch and fix. Usage & Allocations are now reporting correctly. If you have any issues please submit a support ticket.

    Apr 19, 2018 @ 7:48AM EST - We have fixed about 50% of ALL VPS Containers that were affected. Please standby for additional information.

    Apr 19, 2018 @ 4:39AM EST - 3rd Part Software Vendor Isolated Issue w/ Update, Working on Patch to Correct Issue. Container Reboots Required.

    Apr 18, 2018 @ 4:30PM EST - 3rd Party Software Vendor Contact (Working w/ A. Pawar)

    Apr 18, 2018 @ 4:29PM EST - Assigned to System Administrator (Ellis W.)

    Apr 18, 2018 @ 4:27PM EST - Internal Incident Ticket Created (#173713)

    Apr 18, 2018 @ 4:26PM EST - New Issue Created.

  • Date - 04/18/2018 16:24 - 04/19/2018 08:22
  • Last Updated - 04/19/2018 08:22
Dropped Connections/Ping - Dallas, TX (Resolved)
  • Priority - Critical
  • Affecting Other - NETWORK DALLAS, TX
  • We are still monitoring the situation and working with our partners to rectify the situation, many clients are reporting better connectivity and speeds with only a very small percentage of clients still facing delayed load times and >50% packet loss. Please standby for further updates.

    Our upstream provider appears to have corrected the issue in which how traffic is routed in and out of the facility. It appears we are 0% packet loss for 100% of our clients being hosted within our Dallas, Tx facility. If you are still having any issues please open a support ticket.

    Ping 205.251.138.97
    Round trip time to 205.251.138.97: 1 ms
    Round trip time to 205.251.138.97: 1 ms
    Round trip time to 205.251.138.97: 2 ms
    Round trip time to 205.251.138.97: 1 ms
    Round trip time to 205.251.138.97: 1 ms
    Round trip time to 205.251.138.97: 1 ms
    Round trip time to 205.251.138.97: 1 ms
    Round trip time to 205.251.138.97: 1 ms
    Round trip time to 205.251.138.97: 1 ms
    Round trip time to 205.251.138.97: 1 ms


      0    0    0       207.86.208.17   -  
      3    2    3       154.54.13.97  be3036.ccr41.dfw03.atlas.cogentco.com  
      1    0    1       154.54.47.213  be2764.ccr32.dfw01.atlas.cogentco.com  
      1    1    1       154.54.40.98  te0-0-1-0.agr12.dfw01.atlas.cogentco.com  
      1    1    3       154.24.13.66  te0-0-2-1.nr11.b004132-1.dfw01.atlas.cogentco.com  
      1    1    1       38.88.231.22   -  
      1    1    1       205.251.143.18  l3-dal-v1-p40
      1    1    1       74.81.93.138   -  
      1    1    1       205.251.138.97   -  

  • Date - 03/15/2018 10:34 - 03/15/2018 14:17
  • Last Updated - 03/15/2018 14:18

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.